Frequently Asked Questions

Welcome to Lovit24's FAQ, where we address your most common questions about our marketplace. If you have any additional queries, feel free to reach out to us directly.

General Information

1. What is Lovit24?
Lovit24 is a multi-vendor marketplace dedicated to help artisans, creators, and small businesses sell and grow, offering integrated services at preferential rates and a transparent and innovative platform for selling unique products.

2. How is Lovit24 different from other marketplaces?
We offer low listing fees with no commissions, transparent policies, robust vendor support, integrated services and a focus on ethical practices, making it an ideal platform for small businesses and individual creators.

3. What are the costs to sell on Lovit24?
Vendors pay a fixed listing fee of $0.25 per listing per month, a 2% + $0.30 per sale (only 1.8% + $0.30 during the first 3 free months) and a monthly subscription fee of $5, activated only after the first sale.

4. What benefits does QuickBooks integration provide?
QuickBooks integration makes accounting easier by automating sales tracking, expense management, and financial reporting.

Vendor Registration and Account Management

5. How do I register for the Beta launch?
To register, click HERE and fill the Form. You will be kept updated of the development and process to register once we are ready to do the launch.

6. What documents do I need to provide during registration?
You may be required to submit identification, proof of business registration, and product details for verification.

7. Can I update my vendor profile after registration?
Yes, vendors can update their profiles, product listings, and other business details anytime through the dashboard.

8. What benefits do I get for signing up early?
If you join during the beta launch, you'll receive three months of free membership once the platform officially launches. Additionally, you'll have the advantage of being established as an early user on the platform, giving your shop a head start and increased visibility as we grow.

9. Will there be any fees during the beta launch?
The beta launch will be free for all participants, allowing vendors to test the platform and its features without any cost.

10. What happens after the free 3-month membership?
After the 3-month period, standard fees, including the listing fee, transaction fee, and subscription fee (after the first monthly sale), will apply.

Product Listings and Sales

11. Are there restrictions on the types of products I can sell?
Yes, certain items are prohibited, including any food items, counterfeit goods, illegal items, and hazardous materials.

12. How should I price my products?
Pricing should be competitive and must comply with the platform's rules on transparency and accuracy.

13. What happens after a sale is made?
After a sale, you will receive a notification to process the order, including packaging and shipping details.

Shipping and Delivery

14. Who is responsible for shipping the products?
Vendors are responsible for shipping their products to customers, following the platform's guidelines for timely and efficient delivery.

15. What shipping partners can I use?
As a vendor on Lovit24, you have access to eShipper’s services, a shipping provider broker that connects you with multiple carriers. Through our partnership, you can enjoy preferential rates on shipping quotes, making your shipping process more cost-effective and efficient

16. How does the partnership with eShipper work?
eShipper offers streamlined shipping solutions directly from the Lovit24 platform, helping vendors process and manage shipments efficiently.

Returns and Refunds

17. How are returns handled?
Returns are managed according to Lovit24’s return policy. Vendors must provide clear instructions for returns and adhere to refund rules.

18. What is the timeframe for processing a return?
Returns should be processed within 14 days of receiving the returned item, with refunds issued promptly.

Fees and Commissions

19. Are there any other fees besides the listing and subscription fees?
The only additional fee besides the listing and subscription fees is a transaction fee of 2% + $0.30 per sale (only 1.8% + $0.30 during the first 3 free months). If you choose to use services from one of our partner providers, there may be separate fees associated with those services. However, these fees are managed directly by the service providers and not by Lovit24, ensuring that our fee structure remains straightforward.

20. How are payments processed?
Payments are processed securely through the platform’s integrated payment system, ensuring timely payouts to vendors.

Dispute Resolution

21. What if there is a dispute with a customer?
Disputes are handled through Lovit24’s dispute resolution system, which aims to provide fair outcomes for both vendors and customers.

22. Can vendors appeal a dispute decision?
Yes, vendors can appeal a decision by providing additional evidence or context.

Performance and Compliance

23. Are there performance standards vendors need to meet?
Yes, vendors must maintain high performance in terms of response rates, shipping times, and customer satisfaction to remain compliant with the platform’s standards.

24. How does Lovit24 monitor vendor performance?
Vendor performance is tracked using metrics such as sales volume, customer feedback, and adherence to platform policies.

Platform Support

25. What kind of support is available for vendors?
Lovit24 will offer robust support, including guides, webinars, and a guide of the platform features, to help vendors maximize their success on the platform.